Letter To Our Patients

Dear Member of Our Office Family:

We hope this letter finds you and your family in good health. We are excited to announce that we will open our practice on May the 11th.

Our community has been through a lot over the last several weeks, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.

Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our infection control procedures insure that your experience will be safe and comfortable. We want to tell you about the infection control procedures we follow in our practice for your safety, as well as our own.

Our office follows the infection control recommendations which are made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC), and the Occupational Safety and Health Administration (OSHA). We follow the recommendations of these agencies so that we are up-to-date on any new rulings or guidance that may be issued. We do this to insure that our infection control procedures are current and adhere to each agencies’ recommendations.

You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff.

New Safety Measures

  • Please wear your mask to all appointments.
  • Our office will communicate with you beforehand by telephone to ask some screening questions. You will be asked those same questions again when you are in the office.
  • In order to minimize your contact with other patients, we are implementing a “virtual waiting room”. Once you arrive at the office parking lot, please call us from your car and we will call you back, letting you know when we are ready to see you. We ask that anyone accompanying you, remains in the car for the duration of your visit.
  • Before you enter the office, we will meet you outside the front door and take your temperature, as required by the CDC. If your temperature is higher than 100 degrees, we will reschedule your appointment.
  • We have hand sanitizer that we will ask you to use when you enter the office. You will also find other hand sanitizer stations in the reception area and other places in the office.
  • We will have you rinse with a hydrogen peroxide mouth rinse for at least 30 seconds prior to their dental appointment, per the American Dental Association’s COVID-19 specific recommendation.
  • Appointments will be managed to allow for social distancing between patients.
  • We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.

In Addition to our Already Stringent Standards

  • We are taking the temperature of every member of our team every morning. If someone has a temperature higher than 100 degrees, that member will be sent home. They may return to work only when given a medical clearance.
  • We will be wiping our door handles and frequently touched surfaces after each patient with a CDC COVID-19 approved surface disinfectant.
  • We will wear Personal Protective Equipment: disposable masks, gowns, gloves and face shields.
  • We have also partnered with BioProtect to ensure our office is a sterile, safe environment to ensure patient and team safety.

We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment, please call our office at (210)341-4409 or visit our website at www.stoneoakaesthetics.com.

Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.

Dr. Alvarez, Dr. Beckel, Dr. Robbins, Dr. Hauser and Staff